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Online dermatology visits, no insurance required. Receive expert skin, hair, and nail care from a board-certified dermatologist.

Customer Support

Frequently Asked Questions

How do I schedule an appointment?

There are no appointments needed! DermatologistOnCall makes it convenient to create a visit on your own time and receive your treatment plan within 48 hours.  Simply create an account, complete your medical history, submit your dermatology concern, and upload 2-9 photos.  Your virtual dermatology visit is sent securely to your provider for evaluation. A board-certified dermatology provider will complete a treatment plan which may or may not include prescriptions.  Any prescriptions will be sent to the pharmacy you chose during your visit.

Will I be speaking with my board-certified dermatologist?

DermatologistOnCall allows you to make visits on your own time, that is why all messaging and treatment is done through our online portal.  Your dermatology specialist will review your medical history, dermatologic concerns, and photos to provide you with a comprehensive treatment plan.

 *Some states require a brief introductory call to meet your provider

What if I need a follow-up visit?

Follow-up visits are created just like a new visit. Your provider and pharmacy have been saved with the option to change your selection for every visit. If there have been no changes in your medical history, simply update your provider on your skin condition, and upload new photos. Your provider will review your progress and complete your updated treatment plan. 

Can my family use one account?

No. Each member of your family will need their own account.  Just like an office, each patient will need their own “online chart” to record their medical history.  The account is considered the patient’s online chart.  When entering a visit for your child, enter your child’s information first.  You will enter your information in the surrogate section.

Do you have any dermatologists near me?

When creating a visit, participating board-certified providers licensed in your state are presented along with their credentials. Locate the provider closest to you by entering your location in the search bar.

Can I use my local pharmacy? What about a mail-order pharmacy?

Absolutely!  DermatologistOnCall realizes that you might want your medication fast.  When creating your visit, you have the option to select your own pharmacy or a mail-order pharmacy for your convenience.

Can I use my insurance to pick up my medication?

Yes, you can! If you do not have insurance, services like CoverMyMeds can help you find the best price for the medications prescribed by your provider.

How do I?

Upload my photos

On your phone or tablet:

  • You are able to take a photo or access your camera roll to choose a photo already saved on your phone
  • If using an iPhone, turn off the 'live' feature before taking the picture.  This will reduce the size of the photo.

On a desktop/laptop:

  • Select the photo from your File Explorer (Windows) or Finder (MAC).
  • If you have taken the pictures on your phone, email them to your computer.  Choose “actual” or “medium-sized” file format.  Large photos are not accepted.

The only accepted photo file formats are those with a .jpg or .png extension.  iPhones currently save photos in a HEIC format which is not accepted on our platform. There is an option to export and convert the HEIC photo to a .jpg. or .png. photo.  While the photo is open, select File, then Export.  There is an option to save the photo in an accepted format in a file or on the desktop to upload.

Change the file format of iPhone pictures
On your iPhone tap Settings > Camera > Formats.
Select "Most Compatible."
Change the format of my pictures on my tablet or computer


  • Select the photo from your File Explorer (Windows) or Finder (macOS).
  • If you have taken the pictures on your phone, email them to your computer.  Choose “actual” or “medium-sized” file format.  Large photos are not accepted.

The only accepted photo file formats are those with a .jpg or .png extension.

Change my birthdate

To change your birthdate, please contact customer support with your full name and the correct date of birth.

How to obtain a form to submit for insurance or HSA reimbursement

Once your treatment plan has been completed, you will be able to download a PDF receipt of your visit for spending account claim submission.

  • Log in to your account and click "View Treatment Plan". 

This will download a receipt with all of the details your administrator will need to process your claim.

Transfer a prescription

If you would like to obtain your medication from a different pharmacy, a transfer will need to be initiated. Please contact the new pharmacy to request an electronic transfer of your medication from the original pharmacy.  Your original order will be canceled, allowing you to pick up your prescription from the new pharmacy.

Retrieve my forgotten password?
  • Click the link to retrieve your credentials located below the "Sign In" button on the portal login page.
  • You will be prompted to enter your email address.
  • Your verification code will come through email, be sure to check your spam folder.
  • If there is no verification code email, contact support and we will further assist you.

Contact support